Frontline products are available through over 5,000 showrooms and merchants throughout the UK. To find your nearest outlet please use the Frontline Directory which will search and display results of stockists within a specified radius of your town or postcode.
Dimensions are included on all product pages on our website. However, if you require more detailed information or the dimensions are missing for any reason, please complete our Enquiry Form specifying the information you require.
We offer a next working day delivery service to the majority of the UK for all in-stock items on orders placed with us before 5pm. However, we recommend that you check delivery times with your local stockist prior to placing your order.
If you wish to return all or part of an order you will need to liaise with the stockist through whom you bought the items. Unfortunately, as the sale of the products from Frontline takes place directly with the stockist we are unable to collect or refund items direct to an end customer. If you are a Frontline stockist please go to the Trade Log-in area for returns information.
If you have purchased one of our products through a stockist, your first point of contact should be the stockist in question who should be able to assist you. If they are unable to answer your query the stockist can then contact us themselves to raise it further. Unfortunately, as the contract of sale for the product is between Frontline and the stockist, we are only able to deal directly with them regarding after-sales enquiries.
The fitting instructions are available on each product page. If the instructions are missing for any reason, please request them by completing our Enquiry Form.
We do offer a direct delivery service where goods can be delivered to an address other than that of the stockist. However, this may come at an additional cost and terms and conditions are involved so please liaise with the stockist you are planning to buy through.
Yes, the following terms and conditions apply to all returns.
We offer a Lifetime Guarantee on products purchased from registered dealers and used for domestic purposes. Full terms and conditions of the Guarantee can be found here. To obtain the benefit of the Lifetime Guarantee please Register Your Guarantee once you have received your order.
To make it simple for you to choose the correct product for the water pressure in your property, we have a Pressure Key that shows the minimum pressure required for that product to work effectively. These are noted on the product pages.
The type of tap/shower you choose, and its performance, will be influenced by your water system. We understand that water pressures vary greatly so we supply taps and showers that suit both ends of the spectrum. The key to water pressures is shown below.
LP1 0.1 Bar Minimum
LP2 0.2 Bar Minimum
MP 0.5 Bar Minimum
HP1 1 Bar Minimum
HP2 2 Bar Minimum
HP3 3 Bar Minimum
To enquire about the status of an order you have placed for Frontline products, or for an estimated delivery date and time, please contact the stockist with whom you placed the order.
Yes, if you have received an item which you believe to be damaged you must follow the returns procedure and report it within 48 hours of the item being delivered to your stockists retail premises. Any items reported after this time will not be accepted as a fault by Frontline.
Spare parts, in some instances, can be bought direct from the manufacturer. Please see our Useful Links for information on which products this relates to. If you’re unsure which manufacturer your product is from, or the manufacturer is not listed, please go back to your original place of purchase as they will be able to contact us and enquire about spare parts on your behalf.
We recommend the best way to clean products is with warm soapy water. We must stress that you do not allow lime scale to build up in hard water areas and under no circumstances use abrasive products on any surfaces as this may cause damage.
If you wish to cancel your order please refer to the terms and conditions of sale for the stockist with which you placed the order. However, generally orders cannot be cancelled once they have been despatched and special orders cannot be cancelled under any circumstances. If you no longer require goods that have already been despatched or received, you will have to return them under your stockist’s returns policy.
If you have a problem with a product please contact the original place of purchase. If this was a tradesman or a Frontline stockist you will need to seek advice firstly from them and, if they are unable to resolve the issue, they will be required to contact us direct on your behalf. If you are a Frontline stockist please complete an Enquiry Form and a member of the customer service team will contact you.
If a product is found to be of faulty manufacture, we reserve the right to refund the purchase price, replace, or repair the product as agreed through your stockist. We do not, however, support any claim for consequential loss or damage.
Product colours are as near as the printing process and monitor resolutions allow. We reserve the right to change specifications and prices without notice. All products are subject to availability and, where products are discontinued, suitable replacements will be sought. If you would like to raise a query regarding the specification of a product that you purchased through a tradesman or stockist you will be required to go back to them, as your original place of purchase, for advice.