We want to ensure that your experience with us is valuable. Whether you’re looking for information about products, need help with technical support, or have questions about policies and procedures, our FAQs can assist you. If you can’t find what you are looking for, please contact our customer service team by submitting an enquiry form, and someone from the team will contact you to assist you.
Finding your BTU...
A BTU (British Thermal Unit) rating refers to the heat level a radiator or towel rail releases each hour. The number specified is the number required to heat your room sufficiently. The higher the BTU, the higher the heat output—a BTU of 5154 (per hour) will accommodate large rooms, while a BTU of 603 is better for heating items found in bathrooms, such as towels.
Electric radiators are operated by a heating element measured in watts. Standard elements heat your space at an optimum temperature (usually between 65 and 80 degrees), while thermostatic elements allow you to set a desired temperature and gradually increase it to that temperature in increments. We recommend consulting your plumber if you're not sure which BTU or heating element is best for your home.
To help you choose the correct product for the water pressure in your property, we have a Pressure Key that shows the minimum pressure required for that product to work effectively. These are noted on the product pages.
Your water system will influence the type of tap/shower you choose and its performance. We understand that water pressures vary greatly, so we supply taps and showers that suit both ends of the spectrum. The key to water pressures is shown below:
LP1 - 0.1 Bar minimum
LP2 - 0.2 Bar minimum
MP - 1 Bar minimum
HP1 - 1 Bar minimum
HP2 - 2 Bar minimum
HP3 - 3 Bar minimum
Our passion is creating affordable, stylish products that combine quality and design and are perfectly tailored to every taste. Driven by a commitment to innovation, we continually refresh our product range with inspiration from the latest trends in bathroom design.